Service Manager (Diagnostics or Medical Devices Industry)

Work Location: Chennai, India

Role: Full Time 

Qualifications:

• Education: Bachelor’s degree in Biomedical Engineering, Electronics, or a related field.
• Experience: Minimum of 5-7 years in a technical or service management role, preferably in the diagnostics or medical devices industry.
• Technical Expertise: Strong technical skills, with experience in the installation, maintenance, and repair of diagnostic equipment.
• Leadership Skills: Ability to lead a team, with strong organizational and communication skills.
• Problem-Solving: Strong problem-solving abilities, with a focus on delivering effective and timely solutions to customers.
• Customer Service Orientation: Commitment to providing high-quality customer service, with the ability to manage customer relationships effectively.
• Attention to Detail: Keen attention to detail, particularly in maintaining accurate service records and ensuring compliance with company standards.

Roles & Responsibilities

We are seeking a dedicated and efficient Service Manager to support the Senior Service Manager in overseeing the daily operations of our service team. The Service Manager will play a key role in managing service activities, ensuring customer satisfaction, and maintaining the quality of our service delivery. This role involves coordinating with senior management on various aspects such as warranty monitoring, AMC schedule management, post-warranty AMC strategies, and inventory management.

Key Responsibilities:

• Team Coordination: Assist the Senior Service Manager in coordinating the activities of the service team, ensuring all tasks are completed efficiently and on time.
• Customer Support: Act as the primary point of contact for resolving technical issues, providing prompt and effective solutions to customers.
• Warranty Monitoring: Oversee the monitoring of warranties to ensure that all warranty-covered equipment is serviced appropriately, coordinating with senior management for any necessary actions.
• AMC Schedule Management: Assist in developing and maintaining the schedule for Annual Maintenance Contracts (AMC) in coordination with senior management, ensuring timely service delivery.
• Post-Warranty AMC Strategy Coordination: Work with senior management to implement strategies for transitioning customers from warranty coverage to paid AMC services, ensuring customer engagement and satisfaction.
• Backup Instruments and Spares Forecasting: Assist in forecasting the spares requirements for backup instruments, ensuring that adequate stock levels are maintained to meet service needs.
• Tracking Spares for Troubleshooting: Monitor and track spares sent for troubleshooting to ensure timely resolution of issues and return of spares to inventory.
• Data Generation and Reporting: Generate and maintain data related to service activities, warranties, AMCs, and spare parts. Prepare and submit reports to senior management as required, ensuring accurate and up-to-date records.
• Installation and Maintenance: Oversee the installation and maintenance of diagnostic instruments, ensuring that all installations are carried out correctly and that any necessary follow-up maintenance is scheduled and completed.
• Technical Training: Provide training and guidance to service engineers, helping them develop their skills and improve their performance.
• Inventory Management: Assist in managing the inventory of spare parts and backup instruments, ensuring that stock levels are maintained and that any used parts are promptly replaced.
• Compliance and Safety: Ensure that all service activities comply with safety regulations and company policies, and that all necessary safety procedures are followed.
• Customer Data Management: Ensure that customer data, including installation reports and service records, is accurately recorded and regularly updated in the company’s database.
• Support Service Strategy: Work closely with the Senior Service Manager to implement service strategies that align with the company’s goals and objectives.

Share your CV to jai@priffy.com

Regional Sales Manager – Tamilnadu

Experience: Minimum of 8-10 years of experience in sales, with at least 3-5 years in a managerial role within the diagnostics or medical devices industry.

Work Location: Chennai 

Role: Full Time 

Education: Bachelor’s degree in Business Administration, Marketing, or a related field. An advanced degree is a plus.

Sales Skills: Proven track record of meeting sales targets and driving revenue growth in a competitive market.

Leadership Skills: Strong leadership and team management abilities, with a focus on motivating and developing sales talent.

Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients, team members, and senior management.

Market Knowledge: Deep understanding of the Tamil Nadu market, including key customers, competitors, and market dynamics.

Proactive Attitude: Self-driven and able to work independently with minimal supervision, while also being a collaborative team player.

Roles & Responsibilities

We are seeking a dynamic and results-driven Regional Sales Manager to lead our sales operations in Tamil Nadu. The ideal candidate will be responsible for driving sales growth, managing key accounts, and leading a sales team to achieve targets. This role is critical for expanding our market presence in Tamil Nadu and ensuring the successful implementation of sales strategies aligned with our company’s goals.

Key Responsibilities:

• Sales Strategy and Execution: Develop and implement sales strategies to achieve regional sales targets and increase market share in Tamil Nadu.
• Team Leadership: Lead, mentor, and motivate a team of sales professionals, setting clear objectives and ensuring they are met.
• Account Management: Build and maintain strong relationships with key accounts, including laboratories, hospitals, and distributors, ensuring high levels of customer satisfaction.
• Market Expansion: Identify new business opportunities and potential customers, expanding Microlyn’s presence in the Tamil Nadu region.
• Sales Forecasting and Reporting: Monitor sales performance and provide regular reports to senior management, including sales forecasts, market analysis, and competitor insights.
• Customer Support Coordination: Work closely with the service and support teams to ensure customer needs are met promptly and effectively.
• Compliance and Ethics: Ensure all sales activities comply with company policies, industry regulations, and ethical standards.
• Budget Management: Manage the regional sales budget, ensuring optimal allocation of resources and cost-effectiveness.
• Training and Development: Provide ongoing training and support to the sales team, helping them grow and improve.

Share your CV to jai@priffy.com

We are looking for SAP ABAP Developers / Chennai

Years of Exp: 3 – 10 Years
Notice: Immediate – 15 Days
Work Location: Ashok Nagar / Chennai / WFO

Major Skills:
– ABAP / OOABAP / RICEF / ODATA / CDS / Fiori

Responsibilities:

• Develop and maintain SAP ABAP programs, and RICEF objects in line with the business
requirements.
• Collaborate with functional consultants and UX/UI designers to gather requirements, analyze
business processes, and translate them into SAP Fiori applications (ODATA developments) and CDS
• Participate in all phases of the software development life cycle (SDLC) for SAP Fiori, including
design, coding, testing, debugging, documentation, and deployment.
• Provide technical support and troubleshooting for SAP ABAP and SAP Fiori-related issues.

Share your CV to balaji@priffy.com